Booking Terms & Conditions
Booking Terms & Conditions – Rock Over Climbing
1. Participation in climbing activities/activities held on site.
a) General Safety & Participation Statement
Rock Over Climbing will endeavour to provide a safe and engaging service to you, taking reasonable care and attention. Your safety and enjoyment are our main concern. Following this we ask that participants read and understand the Rules of the Centre (2) stated below.
Our instructors are there to guide you safely through the session. Please engage with them and follow their instruction.
For all bookings completed with Rock Over Climbing, you are required to understand the following Participation Statement, delivered by the British Mountaineering Council (BMC):
“The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.” (The BMC).
All participants in climbing activities are required to declare an emergency contact; any conditions (medical or otherwise) that may affect their, or others, safety during the session; and anyone under the age of 18 must have a signature from a legal guardian prior to admittance. A refusal to give the required information may be considered a Cancellation by the Client (3b).
Any non-climbing visitors to the centre may be asked to watch our safety video and register online. They may not move into climbing areas unless supervising an active climber.
d) Removal from a Session
Rock Over Climbing reserves the right to remove participants from any session if it is deemed that their behaviour places at risk the safety or enjoyment of that individual or others. Reasons for exclusion from sessions will include but are not limited to: Refusal to comply with safety rules and advice, being under the influence of drink or drugs, late arrival for sessions resulting in participant missing the safety briefing, failure to comply with the relevant age restrictions. No refunds or compensation will be payable by Rock Over Climbing if any participant is not permitted entry or removed from a session for the reasons stated above.
e) Personal Property
Rock Over Climbing accepts no responsibility for any loss of or damage to personal property while kept on our site. Lost property found in the centre will be held for one month before it is removed/destroyed.
2. Rules of the Centre
Indoor bouldering carries an inherent danger of personal injury or death. You should be aware of and accept these risks and understand that you are ultimately responsible for your own safe conduct within the centre.
Rock Over Climbing is an artificial climbing environment but the risks are no less severe than when climbing outdoors. There is an additional risk that holds can spin or break. You will report any concerns to a member of staff without delay.
The soft matting under the walls does not guarantee your safety. Any fall may result in an injury to the participant or others. When at all possible, you will descend by climbing down carefully
Where climbing down is not an option you will check your fall zone and aim to land with soft knees and roll onto your back. Do not try to break a fall with your arms
Avoid uncontrolled falls. Do not jump from the walls
Climbing beyond your capabilities is likely to result in a fall so you must make your own assessment of the risk whenever you climb
Report to reception on each visit before you climb to sign into the centre
Do not sit, stand or boulder under other people
Do not grab or climb over the top of the wall
Do not grab, lean on or in any way intentionally touch the roofing structure
Keep bags and personal items in the lockers or shelves, NOT on the mats, floors or walkways
Water bottles are not allowed on the mats at any time
Do not wear jewellery, particularly rings, when bouldering, these can catch and cause injury
No running anywhere in the centre
Report any safety concerns to a member of staff without delay
3. Making a Booking
All fees are inclusive of VAT – currently at 20%.
Payment in full must be made at the time of booking in order to guarantee that your booking is secured. In the event of a cancelled session, due to a partial payment, the value of the partial payment will be refunded in accordance with our Refunds policy (3E) below.
b) Cancellation by the Client In the event of a Cancellation by the Client:
A full refund will be given if the session is cancelled more than 2 weeks prior to the session
A half refund will be given if the session is cancelled less than 2 weeks, but more than 48 hours prior to the session
No refund will be given if the session is cancelled less than 48 hours prior to the session
To contact us please call us on 0161 288 1218, or email us at firstname.lastname@example.org
c) Cancellation by Rock Over Climbing Ltd.
While we will endeavour no to cancel any pre-booked session, there are instances where this is unavoidable. If Rock Over Climbing needs to cancel a session, the Client may choose between the following options:
The session may be moved to a date which can accommodate the needs of the Client and Rock Over Climbing
A different session may be booked. If the session is of a different price, the Client may be asked to pay, or offered a full refund of, the difference
The Client may choose a full refund totalling the price paid for the session
If you would like to transfer your session to another date. We may consider the original session cancelled by the Client (3b) as described above. We will, however, do our best to accommodate your request.
We can, at any time and for no extra charge, transfer your course booking to someone else so long as they satisfy any of the requirements set for the course.
Refunds for online bookings may only be made to the original purchaser and on to the card used to purchase the course. If the card is no longer valid, refunds may be done by BACS transfer into the account of the purchaser. Refunds will not be granted to a third party.
4. Customer Protections
a) Payment Card Protection
Rock Over Climbing complies with the Payment Card Industry Data Security Standard (PCI DSS) and take care to ensure that we only use third parties that are PCI DSS compliant. Online bookings are managed by one such third party and no card information given during a booking is kept by Rock Over Climbing.
b) Data Protection
We are required to take some personal information as part of our booking process. It is our legal duty under the Data Protection Act 1998 to keep your information secure and ensure that the data we collect is accurate, adequate, relevant and not excessive.
We may collect any of the following information as part of your booking:
Name and contact information, including home address, email address and phone number
Name and contact information of an emergency contact
Any relevant medical information
Date of Birth
We will only use your data in relation to the services or product you choose to use or purchase from us. You may receive notification of changes made to your booking/services promised to you. You will not receive marketing information from us, unless you have subscribed by other means. We will not pass your personal, identifiable information on to third parties, though we may use non-identifiable, statistical data to help to better understand our business.
Under the Data Protection Act 1998, you have the right to access any data that we have about you. If you wish to do so, please contact us at email@example.com
5. About These Terms
We may modify this policy and any terms that apply to a product or service sold by Rock Over Climbing to reflect changes to the law or changes to our other services/policies. If our terms become unenforceable by the law, we will seek to enforce them as closely as possible within the confines of the law. If you do not agree to the modified policy, you may contact us to discontinue your use of that service.