Careers
Job Title Senior wall staff
Location Rock Over Climbing, Central, Sharston, Bolton
Hours 20 minimum per week
Hours will be across weekdays and weekends both daytimes and evenings and set out in a three-month rolling rota pattern. Opportunities for additional hours are available.
Pay – £12.50 p/h
The Centre
The Rock Over Climbing Group is currently made up of 3 bouldering centres at Bolton, Manchester Central and Sharston. We offer high quality climbing in welcoming and inclusive environments where people want to be and they are greeted and supported by friendly and professional staff.
Job Summary
We are looking to welcome a new member to our Team as Senior Wall Staff working across all three centres. Senior Wall Staff are an integral part in representing the Rock Over Climbing brand and creating a memorable and welcoming experience for every customer that walks through our door. They support the Duty Manager and step up when Duty Manager is absent through leave and or sickness. They are also responsible for ensuring the safety of all customers, maintaining the centre’s facilities and providing excellent customer service.
As we are open everyday of the week we are looking for someone who is able to work a minimum of 20 hours per week across weekdays including evenings and weekends set out in a three-month rolling rota. The role is ideal for someone looking for variety, work-life balance and to be part of a growing community . You are likely to be able to top up your hours with other shifts outside of your standard rota. As you will be trained to work on all departments within the centre.
Although experience in the leisure/climbing industry is preferred, we would be willing to provide training to the right person if they should apply. We are passionate about supporting our team and their professional development. You will be trained across all activities and departments, and be responsible for supporting the Duty Manager in representing the Rock Over Climbing Brand and smooth running of the centre when you are on shift.
You will report directly to, and have support from, the Centre Manager.
Essential Qualities
- Excellent customer service
- Experience working in a fast paced role
- Computer literate
- Friendly and professional attitude
- Able to communicate clearly and politely, verbally and in writing
- A desire to work hard and be part of a team
- Minimum of 5 GCSEs grades A-C
- Ability to lead a team and lead by example
- Must be friendly and outgoing
- Ability to prioritise and delegate tasks
Desirable Skills and Knowledge
- Experience as a Duty Manager
- Experience as a climbing coach
- Experience as a climbing instructor
- Personal climbing experience
- Knowledge of Rock Over Climbings products and services
- Experience working in a leisure facility
- First aid qualification
- Driving license and transport to move around the Centres
Specific Areas of Responsibility
- Have extensive knowledge of all Rock Over Climbing products and services
- Support the Duty Manager day to day running of the centre, ensuring a smooth operation
- Step in as Duty Manager when required due to sickness and or leave
- Deal with low level customer complaints
- Responsible for keeping the centre aesthetically pleasing
- Working with the team in the setup and cleaning of the centre
- Being able to open and closing the building in absence of Duty Manager
- Carrying out opening and closing checks in absence of Duty Manager
- Assisting duty managers with additional tasks
- Deal with accidents in a professional manner
- Utilise/Take charge of the building’s Emergency Accident Procedure should an incident occur
Applications
Ideal start date: ASAP
Please send a CV and Covering letter to office@rockoverclimbing.com